The Curriculum Development team here at ServiceNow keeps rolling out the new content and we are excited to announce the release of another instructor-led training that has been converted to on demand format, Human Resources Fundamentals, which teaches how to automate standard HR processes within your organization.
The ServiceNow Human Resources Service Delivery (HRSD) application improves the employee experience by automating standard HR processes within an organization to eliminate the number of checklists, email exchanges, and phone calls performed by HR professionals. In this course, participants work as HR Administrators to gain in-depth knowledge and practice in configuring and using the ServiceNow Human Resources Service Delivery (HRSD) application.
Course Learning Objectives:
The Basics: You will learn how to recognize the ServiceNow Human Resources Service Delivery (HRSD) application and its capabilities and define core HRSD roles in ServiceNow, including access considerations for employees. Identifying skills and auto-assign HR cases based on skills and describing and configuring HR profiles, HR criteria, and user criteria are also covered.
Case Management: The course reviews the HR Case Management process and shows you how to configure HR case templates. You will be able to determine uses cases for document templates and the necessary configuration and generate HR services that are used to manage HR cases.
The Employee Service Center: Learn how to build content on the Employee Service Center and define which employees can access the content, create an HR catalog item that can be accessed on the Employee Service Center, and create HR knowledge articles and review the knowledge management lifecycle.
This course is currently being offered FREE of charge and you can take it from anywhere at any time at your own pace!
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