Simulators allow you to practice what you’ve learned and are a great resource that can work for individuals or teams to get real-world hands-on practice with the ServiceNow environment. Read on to learn about the various simulators offered on Now Learning.
Traditional Simulators
Using what you have learned in associated courses you can apply your new knowledge in a simulated setting. Simulators help guide your work by providing feedback and recommendations along the way.
Customer Service Management (CSM) Simulator - This simulator will test your understanding of requirements and facets of the application including Accounts, Contacts, Partners, Asset and Product Management, Case management, Assignment and Routing rules, Knowledge Access and Communications. Associated courses include Customer Service Management (CSM) Fundamentals and Customer Service Management (CSM) Implementation.
Discovery Fundamentals Simulator - The Discovery Fundamentals Simulator will help the learner establish key concepts from the Discovery Fundamentals course with a goal of gaining hands-on experience in a controlled environment.
Domain Separation Implementation Simulator – Use what you have learned in Domain Separation Implementation and assess your understanding of domain separation in a simulated environment. This simulator allows you to practice implementing real-world tasks similar to what you can expect to do as a domain administrator. This simulator guides you along and provides feedback and recommendations as you complete each task.
Hardware Asset Simulator - The Hardware Asset Simulator will assess your understanding of what you have learned in the Hardware Asset Management (HAM) Fundamentals course including configuration, importing asset data, catalog management, stockroom management, and contracts and rate cards.
Human Resources (HR) Simulator - Human Resources Simulator will assess your understanding of the HR Service Management application, including Security, Case Management, HR Profiles, and HR Services. It is recommended that you complete the Human Resources (HR) Fundamentals and Human Resources (HR) Implementation courses.
IT Service Management (ITSM) Simulator - IT Service Management Simulator will assess your understanding of IT Service Management. Associated courses include IT Service Management (ITSM) Fundamentals and IT Service Management (ITSM) Implementation.
Project Portfolio Management (PPM) Implementation Simulator - The PPM Implementation simulator will test your ability to complete a variety of PPM implementation tasks covered in Project Portfolio Management (PPM) Implementation, including activation, configuration, policy creation and customizations, all within the Project Portfolio Management application.
ServiceNow Fundamentals Simulator - Assess your understanding of fundamental concepts of the Now Platform from ServiceNow and use what you have learned in the ServiceNow Fundamentals learning path and apply your new knowledge in a simulated setting. The simulator will help guide your work by providing feedback and recommendations along the way.
Software Asset Management Simulator - The Software Asset Management (SAM) Simulator will assess your understanding of Software Asset Management as covered in Software Asset Management (SAM) Professional Fundamentals.
Virtual Agent Simulator - The Virtual Agent Simulator will assess your ability to implement Virtual Agent and Natural Language Understanding. In order to take the simulator, you must complete the Virtual Agent Fundamentals, Implementation and Natural Language Understanding course first.
Simulator Assessments
Newly launched are a new type of Micro-Certification which are set up as simulators. Successfully completing the simulator results in the award of a micro-certification. Assessment simulators allow you to show your knowledge by reading a scenario, doing the work to meet a set of requirements based on the scenario, and verifying your work is done correctly. Currently, we have two assessment simulators for you to choose from with more coming soon! Our Assessment Simulator Micro-Certifications are listed on our website here: https://www.servicenow.com/services/training-and-certification/micro-certifications.html
Configure the CMDB Simulator - This simulator will assess your understanding of working with CI Class Manager and the Identification Reconciliation Engine. To prepare for this simulator assessment, you must be enrolled on the CMDB Fundamentals path and complete the pre-requisite free, On Demand course titled Configure the Configuration Management (CMDB).
CMDB Health Simulator - This simulator will assess your understanding of working with the CMDB Health Dashboard, various scorecards, metrics, and to remediate potential issues with the health of the CMDB. To prepare for this simulator assessment, you must be enrolled on the CMDB Fundamentals path and complete the pre-requisite free, On Demand course titled Maintain the Health of the CMDB.
What’s Next
We are continually adding simulators to the available offerings on Now Learning, so check back often for more opportunities to practice your skills.
Happy Learning!
