K20 Labs to consider if you are a System Administrator
Check out these hands-on labs that will help grow your career as a System Administrator!
Train Users at Scale with Guided Tour Designer - in this hands-on lab session, you’ll learn how to build and administer guided tours. Guided tours can help any company, no matter how many employees they have, to train users at scale on the Service Portal and the Now Platform. Preparing end-user documentation and training materials for new software can be time-consuming, especially when you rely on in-person meetings and paper materials. With ServiceNow's Guided Tour Designer, you can easily create step by step instructions that walk users through important features and functions without leaving the Now Platform! Attend this lab where we will introduce you to the Guided Tour Designer. Using the lecture and demonstration, you'll be able to request your own lab instance to create, edit, and publish guided tours.
Advanced Security Playbook Design with Flow Designer and IntegrationHub – in this hands-on lab session, you’ll learn about advanced security playbook design with Flow Designer and IntegrationHub. Whether you're a security architect looking to design and automate your security playbooks or simply someone who wants to learn how to automate repetitive, manual tasks, you won't want to miss this session. In this lab, we'll build custom playbooks as flows within Flow Designer and build your own integration with IntegrationHub for use with ServiceNow Security Operations.
Next-Level Service Catalog with Dynamic Workflows - ServiceNow Service Catalog enables organizations to charge forward with their digital transformation and deliver a wide range of products and services through a modern and user‑friendly storefront. Your users will enjoy greater self‑service satisfaction and faster request fulfillment, just as they do on their favorite consumer sites.
K20 Labs to consider if you are an Application Developer
Take the next step in your career as a Developer with these hands-on K20 labs!
Get Started with Mobile Studio - Attend this session to learn how to get started with Mobile Studio by building a new app from scratch through Guided App Creator. We will cover the basics of navigating Mobile Studio, the different types of mobile configuration elements, and important considerations to make before you get started. After building your first applet, we will build an application landing page and create a brand-new form that collects user input.
Use IntegrationHub ETL to Import Data – Attend this session to learn more about IntegrationHub ETL, which is a new UI tool that enables customers to import data quickly and easily. This Knowledge 2020 Lab2975 session will cover what the tool has to offer and how to use it.
Get Started Building Digital Workflow Applications with the Now Platform - Learn how to take manual business processes and quickly build a digital workflow application on the Now Platform. In this hands-on lab, you will take your platform skill set to the next level – allowing you to rapidly address specific business requirements and effectively leverage the Now Platform to drive your company's digital workflow needs. This course is a great way for those new to ServiceNow or long-time veterans to learn how to configure the core ServiceNow platform capabilities – an extremely useful skillset for business and technical folks alike!
Advanced Mobile Studio - This lab is for those who have the basics down and are ready to develop advanced mobile experiences. Learn how to extend existing performance analytics and platform reports on mobile to allow end-users to view and interact with these KPIs and metrics on mobile. The newly improved grouped list and how to configure an advanced multi-segment list applet are also covered.
Check back soon for a list of labs for the Application Specialist persona!
