Now Learning Blog – Upcoming Certification Exam Pricing Changes

[Julie7]

Read this blog to learn more about some important pricing updates! 

As you may know, ServiceNow has started to offer some of their certification training programs on demand and at no cost. Starting on 10 July 2020, these on demand courses will include the option to purchase a certification voucher to complete the certification process.  

New Certification Exam Pricing 

Certification	Price
Non-Implementation Specialist Certifications	$300* USD
Implementation Specialist Certifications	$450* USD
Master Architect Certification Program	$15,000 USD
Exam re-takes	$100 USD
Certification re-entry exam (if expired)	Full Cost

*Certification voucher is included in the instructor-led course fees. 

• Partner discounts apply. Certified Administrator exam vouchers are available at no charge to individuals from ServiceNow partner organizations upon successful completion of the on-demand course. In accordance with our policy, learners must take required courses before attempting a certification. 
  
• Micro-certifications and Suite certifications remain free of charge. 
  

Certification Maintenance 

Starting with the Paris release, certified individuals will need to pay an annual fee to complete the bi-annual maintenance exams. This is a single fee per user per year, no matter how many maintenance exams that user needs to complete. 

Certification Maintenance	Price
Annual Maintenance Fee	$200

• The Annual Maintenance Fee program will begin with Paris and be charged yearly with the ServiceNow fall release. 
  
• Learners who have been in the program for more than one year will be charged. Date entered the program = date passed first mainline exam. 
  
• The Fee covers the cost of the two release Delta Maintenance Exams and any Delta Maintenance Exam retakes in a year for all mainline certifications an individual holds. 
  
• Partner discounts apply. 
  

Free Voucher for Certified System Administrator Exam  

The promotional offer of a FREE voucher for the Certified System Administrator exam is coming to an end on Friday, July 10, 2020, for non-partners. Please be sure to take advantage of this offer by completing the On Demand ServiceNow Fundamentals course on or before July 10^th.   

If you have any questions about these pricing changes, please email certification@servicenow.com.

[Adiseshu Borra]

Its Really disappointing that service-now is charging 200$ for the maintenance and thinking what would they maintain for the certifications which cost them 200$ for individual user.

[TJ23]

There is so much focus on the $200 being charged as a maintenance fee, but not a lot of focus on all the free/reduced costs you will be getting. The Admin course used to be $2,400, now partners get that for free. Many courses will go on-demand and will only cost $450 to get a certification voucher for non-partners vs. over $1,000 that it is today. 

Glass half full not empty.

[Snow25]

Is admin voucher still free?

[Ramesh55]

Cost is too high

[eduard_gushchin]

Unbelievable, quite strange step for so big company to oblige individuals to pay more. If i previously thought that i need to spend 30 min to google the answers in Release Notes to pass technically say "useless" Delta Exam. But Now i need along with that to pay extra 200$. Seems  Starting Paris it has to just ignore Delta Exams.

[Nithin21]

The table mentioned is misleading. 

Certification	Price
Non-Implementation Specialist Certifications	$300* USD
Implementation Specialist Certifications	$450* USD

It is perceived that certification cost is $300 USD for Certified Application Developer (Lets say)

The pre-requisite for enrolling in CAD is "Application Development" course. This course costs much more than $300 USD

[Tim Kulhavy]

If you fail your Deltas four times, you will loose the certification and have to re-take the class. I would imagine just not doing the deltas will have the same outcome, so paying to retake a class vs paying the maintenance fee might be something to consider here

[ManonvanRooijen]

The $200 fee just for maintaince is a deal breaker for me. 2 years ago, when the Delta certifications were introduced we were promised it wouldn't cost us any money to keep certified. Seems that ServiceNow has some severe memory issues. For me, this is a deal breaker. I will advice any company I consult NOT to invest in ServiceNow, as their word is unreliable and there is only a very limited chance for ROI when considering all the hidden costs coming your way.

[ManonvanRooijen]

TJ Off course people focus on the $200, it is an annually recurring fee that ALL non-partner certification holders will have to pay. It is not something I am willing to pay. My employer forked over near 10K to get me certified less than 2 years ago. The implementation of the tool is not even completely finished. You just can't reach ROI with this operating model. I am advising my employer to re-evaluate implementing any more modules.

[Jhonny1]

I have to admit...this sucks big time. 200$ is way too much. 

This will make companies reconsider their choice of platform specially smaller companies I guess.