Now Learning instances are NOT terminating when clilcking on "terminate instance"

[GEM1]

I am running through my courses in Now Learning and I have racked up 2 instances from 2 courses I have completed fully.  I have started a new course and get the error that there are too many instances opened and to terminate one.  I want to terminate both.  I clicked into both and selected Terminate Instance for both then go back to the original course to refresh the page so I can start the new instance...it still tells me I have 2 instances opened.  What can I do?  Last time this happened it fixed itself...2 days later!

[AshishKM]

Hi Geena,

You can open case for help, if it's not terminating itself.

Thanks,

Ashish

[Kyle_M]

I know this question is a year old but it comes to the top of search engines.

The solution to this problem is using the Virtual Agent who will recognize the instances assigned to you and terminate the one that you specify.

[sravyavemuri96]

same problem is happening for me too. I am doing the Admin jouney path and i completing the courses one by one , now when I am going to start one more course it shows you reached the maximun instance count ,terminate some. But , none of my instances are open  and  I dont know what to do. So, please help me.

[Dr Atul G- LNG]

Log a case via Now Learning and team will do needful