Delta exam still showing at risk after after successful completion

[VRAI]

Hi all,

I gave my CIS-Discovery delta exam 4 days back, but on nowlearning portal it is still showing as, "At Risk". When I click to open it, it doesn't allows me to re-take the exam. It only has "Review" button and shows exam completed successfully with completion date. I also got a mail for successfully completing my delta exam.

In Webassessor, it shows as current.

I logged a case with ServiceNow, but want to know if it is a system issue in ServiceNow learning portal or is it an issue others are also facing.

I did not had this issue with my other mainline certification exams and this was the last delta exam that I had attempted.

Thanks in advance.

[Sandeep Rajput]

@VRAI If you have already cleared the Delta exam and the now learning is still showing the certificate at Risk then probably this is a now learning issue. Since you already raised a case, I am assuming this will be taken care of by the Now learning support team.

[Community Alums · Accepted solution]

Hi @VRAI ,

It's an issue with the Now Learning Portal. Since you have already raised a case with the Now learning team, it will be fixed . just wait for sometime.

[Harish Bainsla]

Hi 

As you already raised a case on now learning it will get resolved soon and also by case no you get on mail you can see the progress of your certificate .

[shyamkumar VK]

@VRAI , Some time nowLearning takes time to update the status, do not worry if you have already completed , this gets automatically gets updated 

Regards,

Shyamkumar