Now Learning instances are NOT terminating when clilcking on "terminate instance"

GEM1
Tera Expert

‎05-31-2022 02:43 PM

I am running through my courses in Now Learning and I have racked up 2 instances from 2 courses I have completed fully.  I have started a new course and get the error that there are too many instances opened and to terminate one.  I want to terminate both.  I clicked into both and selected Terminate Instance for both then go back to the original course to refresh the page so I can start the new instance...it still tells me I have 2 instances opened.  What can I do?  Last time this happened it fixed itself...2 days later!

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Nivedita Patil
Mega Sage
Mega Sage
In response to sravyavemuri96

‎01-28-2024 08:55 PM

Hi @sravyavemuri96 ,

 

create case from now learning account and wait for response. It takes time but your issue will be resolved.

 

Mark my answer as accepted solution and helpful if helps you.

 

Thanks,

Nivedita Patil.