Now Lerning - Received voucher badge but not showing under "My Vouchers"

[Gurpreet8]

I completed the following On Demand courses and received the corresponding badge, however the voucher does not show up under the "My Voucher" section. 

Discovery Fundamentals On Demand -> Eligibility for CIS - Discovery Voucher

Vulnerability Response (VR) Implementation On Demand (Tokyo) -> Eligibility for CIS - VR Voucher

I did complete the following and did receive the voucher as expected:

Security Incident Response Implementation On Demand (Tokyo) -> Eligibility for CIS - SIR Voucher

I submiited a case to Now Learning, but theres been no response in over a week.

[AndersBGS]

Hi @Gurpreet8 ,

You have done exactly as needed. Until you get a respond from the NowLearning support team, you can verified that your training is set as 100% completed. Even that you have got the "eligibility for a voucher", you still need to ensure this. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[nishasaini]

Can you please share help desk number to contact a live agent for help?

[AndersBGS]

Hi @nishasaini ,

There is no number for the help desk number according to nowLearning. After you have created a case at NowLearning, you need to wait until you hear back through the NowLearning portal.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[hanwar2]

@AndersBGS 

This happened with me as well today, is this a known issue.