OnVue fails to run a system test

[VCvijanovic]

Hello,

I'm having this issue with the PearsonVue's OnVue platform where I cannot pass the system test.

Here are the details of the set-up:

- Freshly installed Windows 11 + available updates and patches

- No other apps installed besides Google Chrome and JRE 21.0

- Wireless connection to internet over 1Gb fiber, no VPN

- Single monitor connected

- As advised by the Pearson support person: Firewall disabled and OnVUE-25.19.92.exe run as Administrator

---

Running a system test from Pearson's page goes well up untill the page following the mic, speakers and camera testing. Then the following screen is presented and after clicking test/retest, I got the "Oops! Something went wrong ..." error message.

Clicking "Retest" button two times, leads to the following screen:

I spent nearly 1h on the Pearson support call. The only workaround they recommended was to get another laptop and try it there 😕

I also tried to get any logs (file or eventviewer) to no avail.

Has anyone else had the same issue and how did you fix it ?

Thanks !

--Vladimir

[VCvijanovic · Accepted solution]

Here's how I fixed it (as changing exam delivery method from online to test center might be another hassle)

I've been using the freshly installed and updated Windows 11, logged as Work/School Account (AzureAD) which has Administrator rights. This however, seems to be blocking whatever OnVUE needed, whithout specifying what exactly, hence the "Oops! Something went wrong ..." error. So the fix was to create a local Administrator.

-  Create Account: Go to Settings > Accounts > Other users > Add account.

- Make it Local: Select "I don't have this person's sign-in information" > "Add a user without a Microsoft account". Name it "OnVUE" for example.

- Grant Admin: Click the new account > Change account type > Select Administrator.

- Switch & Test: Log out of your current account completely. Log in to ".\OnVUE". Download the OnVUE app fresh and run it there.

Cheers,

--Vladimir