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Out bound Rest message

maheshchokkara
Tera Contributor

Hi all,

I'm facing 1 issue I have created a rest message where 2 http methods 1)post 2)put has been used to create incident and update incident in target instance But I was not able to update incident I'm attaching all required information could you please help

maheshchokkara_0-1724403976153.png

business rule before insert & update
below is the put method details

maheshchokkara_1-1724404040674.png

how to pass sysid of the target incident in end point I have tried getting an error if i add sysid to end point I'm getting this The error message "Method failed: (/api/now/table/incident) with code: 405"

maheshchokkara_2-1724404135588.png

above is the rest message 





2 REPLIES 2

Karunakaran
Mega Guru

@maheshchokkara Before we go deep into where the issue is.. In a high level, the field name assignment_group is having typo.. please correct that in all the places. and validate other field names.  let me know, if it is same result after that. thank you.

Hi @Karunakaran  sorry to delay in response I was OOO last week so coming to this issue not sorted still it is creating not updating