CSA exam webcam requirements

[Vineela5]

Hi Team,

Today I scheduled Certified ServiceNow System Administrator exam (29-may-2021) .But due to camera video issue.it got rescheduled.While performing room check suddenly webcam screen went blank.for couple of times happened same issue.twice exited from session and connected again.but due to this webcam issue it got screen blank. Please suggest me good webcam requirements to take and complete exam.

My webcam details:

BLUELEX HD WEBCAM  720p  5 mp Lens with microphone,Auto Focus HD 720p web camera video calling Conferencing Recording, PC LAPTOP DESKTOP usb webcams

 https://www.amazon.in/dp/B08HVY4H6G/ref=cm_sw_r_wa_apa_glt_fabc_1Q2J9J50VN3EHVG159JC?_encoding=UTF8&psc=1

Please help me to get complete exam .suggest options. I am giving first time at online. No idea of online proctor exam.

Regards,

Vineela

[Shubham Tipnis · Accepted solution]

Hi Vineela,

Updating the comment as I missed to mention that I faced a similar issue for an online exam sometime ago. The issue was one of my browser add-ins. Remove/disable broswer addins. Also disable your antivirus, antimalware, pop up blocker apps before exam. Also I faced problem with screen sharing due to a addin. I dont think issue is with your webcam. Webcam with 720p or better will do.

Check below threads - 

https://community.servicenow.com/community?id=community_question&sys_id=3a36ad62db421010fb115583ca9619d0#:~:text=Any%20webcam%20with%20720p%20or%20better%20will%20work%20just%20fine.

https://community.servicenow.com/community?id=community_question&sys_id=9d1c0756db2dd410feb1a851ca96199c

https://community.servicenow.com/community?id=community_question&sys_id=c7492f771b286010305fea89bd4bcb8e

Please mark correct/helpful if applicable.

Regards,

Shubham

[Vineela5]

Hi Shubham, You are correct.today I completed and passed exam successfully by following these steps. Thanks and regards, Vineela

[Shubham Tipnis]

Hi Vineela,

Glad I could help you out with this. Could you please mark my response as correct answer as you have marked other response as correct ?.

Regards,

Shubham

[Mark Roethof]

Hi there,

Have you also contacted kryterion support? They might be able to assist you, and also check if it's maybe not webcam related though software related.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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