Please help for account merge and certification records are lost.

[Tim93]

I am sending the email as apparently my case is bouncing like a ping pong ball. Long story short I wanted to merge my personal email <<>> where all my certifications have been done so far. Unfortunately I mistyped the merge address something else but should have been tim.bose@nutrien.com

In the meantime my <<>> is completely locked and I am not able to correct it by doing the merge again.

Meanwhile the certification record has not been transferred to <<>>.

Are all my certification records lost? I have to pass my delta exam very soon and I am running out of time. Please advise.

Case # and Incident # below. Somebody please help.
INC0996088
CS0393094

[Dr Atul G- LNG]

Hi @Tim93 

No need to worry. You can log a case and mentioned the details of both ids and it take 5-7 days to move your all certs to new account. 

[Mark Roethof]

"it take 5-7 days to move your all certs to new account. "

It took me more than a year 🤣

[Nivedita Patil]

Hi @Tim93 ,

create case from now learning platform and wait for response. It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

[chetanb]

@Tim93  

You can raise case with servicenow in now learning.

For detailed information - 

Transfer certificate -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002280 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB