Preparing for ServiceNow CSA Exam – Any Tips?

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paulsb754
Tera Contributor

3 weeks ago

Hi everyone,

I’m currently preparing for the ServiceNow Certified System Administrator (CSA) exam. I’d love to know which topics need the most focus and what study approach worked best for you.

Any tips or advice would be appreciated. Thanks! 😊

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alfied
Kilo Guru

3 weeks ago

What the CSA Exam Covers:

The CSA exam tests your understanding of the core ServiceNow platform features, including:

  • User Interface & Navigation

  • Lists and Forms

  • Branding

  • Tables & Fields

  • CMDB

  • Users, Roles, and Groups

  • Self-Service & Knowledge

  • Service Catalog

  • Workflows / Flow Designer

  • Notifications

  • Reports and Dashboards

  • Data Management (Import Sets, Transform Maps)

  • Access Control

  • ITSM processes basics (Incidents, Changes, Problems)

Alfie Dane | ServiceNow Professional
Ace your IT certifications! Visit passexam4sure.com for guidance.

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Marcos Kassak
Kilo Sage

3 weeks ago

Hi @paulsb754,

 

I recommend you go trough some of the links below:

 

https://www.servicenow.com/community/training-and-certifications/csa-certification-study-guide-how-t...

 

https://www.youtube.com/playlist?list=PL3ad-Yky2S7NvxnYqIC-1oLzt91WuMtj-

 

Both of them proved to be very useful for you to clear the exam.

 

✅ If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

 

Kind regards,


Marcos Kassak
🌟 ServiceNow MVP 2024, 2025
🎯 Certified Technical Architect
📓 Request.do - Sharing my journey, lessons, and ideas around ServiceNow…

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Dr Atul G- LNG
Tera Patron

3 weeks ago

Hi @paulsb754 

 

Tips for the CSA Exam (Certified System Administrator)

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

  • Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

  • Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

  • Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

  • Consider supplementary courses – Some candidates have found Udemy courses helpful for additional practice and clarity.

  • Watch my experience video – I’ve shared my own preparation journey and tips here:
    https://youtu.be/60KXCXXHW7M

 

Good luck on your CSA journey!

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prerna_sh
Tera Sage

3 weeks ago

Hi @paulsb754 


Best way is just go through "E-book" 2-3times (Take your notes if required) and get hands on Practice labs (3-4times). 
Please check out Blueprint: https://learning.servicenow.com/lxp/en/certified-system-administrator-mainline-exam-blueprint?id=kb_...
And go through this as well for more insights: https://www.servicenow.com/community/training-and-certifications/csa-certification-study-guide-how-t...

Recommended is just go through e-Book thoroughly or training material is available. 
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OlaN
Tera Sage

3 weeks ago

Hi, 

In regard to topics, the exam blueprint will help you on your way.

I would fire up a PDI and play around, trying things always helps me learn.

There is also great learning material and learning plans provided for free on the Developer site.