problem accessing training (SSO loop)

wengang1
Tera Contributor

I'm just trying to log in to Now Learning to finish taking my course, but I'm stuck in a loop that has something to do with single sign-on.  I never saw this before, but the browser is going back and forth rapidly between two URLs:

https://signon.service-now.com/x_snc_sso_auth.do?pageId=login

https://ssosignon.servicenow.com/app/servicenow_ud/xxxxxxxxxxxxxxxxxxx/sso/saml

 

(I inserted the xxxxxxxx over an alphanumeric string because I wasn't sure if it contained PII)

 

Has anybody else experienced this? Is there a solution?

Thanks.

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @wengang1 

 

It seems like a cache issue. Try clearing the cache and also test in a different browser."

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

RohitGeorgV
Mega Guru

Try clearing the cache or try with incognito mode.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

 

Regards,