problem accessing training (SSO loop)
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05-13-2025 10:12 AM
I'm just trying to log in to Now Learning to finish taking my course, but I'm stuck in a loop that has something to do with single sign-on. I never saw this before, but the browser is going back and forth rapidly between two URLs:
https://signon.service-now.com/x_snc_sso_auth.do?pageId=login
https://ssosignon.servicenow.com/app/servicenow_ud/xxxxxxxxxxxxxxxxxxx/sso/saml
(I inserted the xxxxxxxx over an alphanumeric string because I wasn't sure if it contained PII)
Has anybody else experienced this? Is there a solution?
Thanks.
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05-15-2025 12:21 AM
Hi @wengang1
It seems like a cache issue. Try clearing the cache and also test in a different browser."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-15-2025 10:45 PM
Try clearing the cache or try with incognito mode.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Regards,