problem accessing training (SSO loop)

wengang1
Tera Contributor

‎05-13-2025 10:12 AM

I'm just trying to log in to Now Learning to finish taking my course, but I'm stuck in a loop that has something to do with single sign-on.  I never saw this before, but the browser is going back and forth rapidly between two URLs:

https://signon.service-now.com/x_snc_sso_auth.do?pageId=login

https://ssosignon.servicenow.com/app/servicenow_ud/xxxxxxxxxxxxxxxxxxx/sso/saml

 

(I inserted the xxxxxxxx over an alphanumeric string because I wasn't sure if it contained PII)

 

Has anybody else experienced this? Is there a solution?

Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-15-2025 12:21 AM

Hi @wengang1 

 

It seems like a cache issue. Try clearing the cache and also test in a different browser."

 

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RohitGeorgV
Mega Guru
Mega Guru

‎05-15-2025 10:45 PM

Try clearing the cache or try with incognito mode.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

 

Regards,

 

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