Problem in CAD voucher

21a81a1427 · ‎07-22-2025

i Get CAD Voucher but when i claim it ask me pay the money

Dr Atul G- LNG · ‎07-22-2025

This is not a problem—it's the expected behavior.

Only the training is free of cost. For the exam, you are required to pay $300 plus applicable taxes.

There is currently no campaign or promotion offering free or discounted vouchers.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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GlideFather · ‎07-22-2025

Hi @21a81a1427,

this is very common misunderstanding. Completing the training makes you eligible - you have been invited to a concert, without an invitation you don't know what band plays where and when..... and the voucher is the ticket, to get into that concert you must pay for that concert.

"Eligible doesn't mean free",

please refer to my post about this in details:
[ServiceNow University] - Vouchers eligibility, Free Trainings, Paid Exams and Payments | FAQs

TL;DR payment requed to claim a voucher is correct.

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AndersBGS · ‎07-23-2025

Hi @21a81a1427 ,

it’s as expected. The certification is not free only the training.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/