Reclaim ServiceNow Cert (changing of emails)

salvadormarchan
Kilo Guru

‎05-14-2025 08:28 AM

Hello All,

I have a situation here and I need help. Here's the scenario:

1) I have no access to my previous work email mailbox anymore and I want to access to my certification via ServiceNow NowLearning.

2) I tried logging in with my previous work email and password and it works...BUT it has MFA and all are pointing to my previous work email and previous work phone number for authentication, which sadly I do not have access anymore..

3) My WebAssessor login is using my Gmail account and it works fine (I can see them all. please see screenshot.)

 

Question: How do I update and reclaim access to my certifications in NowLearning and redirect them to my personal Gmail account? (I'm an independent contractor now and can access NowLearning using my Gmail account.)

 

I appreciate any tips or leads,

Thanks in advance,

SM 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-14-2025 08:30 AM

Hi @salvadormarchan 

 

Best option, log a now learning case and explain your situation and team will help you.

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Dr. Atul G. - Learn N Grow Together
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