Regarding CSA Exam Update to Zurich Version

[aruvataruni]

Hey folks,
I completed my course of Servicenow Administration fundamentals (Yokohoma) Version as it is updated to zurich now I'm preparing for exam but my ebook is in yokohoma how to learn for the lastest upgraded questions of  zurich. Please can you tell me the resource and how to access it for my first certification preparation and main things to focus to clear my CSA Exam.

[Mohammed8 · Accepted solution]

Hi @aruvataruni 

The questions do not change much, so you can be confident if you have prepared using the Yokohama version. To stay up to date with the latest features and changes, you can review the Zurich release notes here:

https://www.servicenow.com/docs/r/release-notes/family-release-notes.html

If you have time , You can also refer to my article where I’ve shared my experience and preparation tips for the CSA exam:

https://www.servicenow.com/community/training-and-certifications/blog-1-from-csa-to-cad-to-fsm-my-se...

Thanks and Regards,

Mohammed Zakir

[Dr Atul G- LNG · Accepted solution]

Hi @aruvataruni 

Nothing to worry about here. Based on my experience as a trainer in the ServiceNow ecosystem, whenever a new release is rolled out, only about 5–10 questions in the exam tend to change. Most of the content still comes from the official course materials.

The key is not worrying about the changes, but preparing thoroughly — and you’ll succeed.

[Mohammed8 · Accepted solution]

Hi @aruvataruni 

The questions do not change much, so you can be confident if you have prepared using the Yokohama version. To stay up to date with the latest features and changes, you can review the Zurich release notes here:

https://www.servicenow.com/docs/r/release-notes/family-release-notes.html

If you have time , You can also refer to my article where I’ve shared my experience and preparation tips for the CSA exam:

https://www.servicenow.com/community/training-and-certifications/blog-1-from-csa-to-cad-to-fsm-my-se...

Thanks and Regards,

Mohammed Zakir

[Dr Atul G- LNG · Accepted solution]

Hi @aruvataruni 

Nothing to worry about here. Based on my experience as a trainer in the ServiceNow ecosystem, whenever a new release is rolled out, only about 5–10 questions in the exam tend to change. Most of the content still comes from the official course materials.

The key is not worrying about the changes, but preparing thoroughly — and you’ll succeed.

[Dr Atul G- LNG · Accepted solution]

Tips for the CSA Exam (Certified System Administrator)

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

• Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

• Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

• Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

• Consider supplementary courses – Some candidates have found Udemy courses helpful for additional practice and clarity.

• Watch my experience video – I’ve shared my own preparation journey and tips here:
  https://youtu.be/60KXCXXHW7M

Good luck on your CSA journey!