regarding merging of accounts

B DHARMESH · yesterday

i had completed my CSA certification with one web assessor account

and CAD with another web assessor account , even though after merging my servicenow ids i didn't get my both certifications into one account , i created a case also to merge my web assessor account but it didn't resolved

dharmesh

tiagomacul · yesterday

Hi Dharmesh,

This is a common issue when certifications are completed under different Webassessor accounts. Even after merging your ServiceNow Community / Now Learning accounts, the certifications may not automatically sync if the Webassessor IDs are separate.

👉 The correct step is to raise a ticket directly with the ServiceNow Certification & Training Support team (not only Webassessor). They will manually merge your records and ensure both CSA and CAD appear under the same profile.

You can open a case here:

Make sure you include both Webassessor account IDs and your merged ServiceNow ID when you submit the request.

🇧🇷 Português

Oi Dharmesh,

Esse é um problema comum quando as certificações são concluídas em contas diferentes do Webassessor. Mesmo após a fusão das contas do ServiceNow Community / Now Learning, as certificações podem não sincronizar automaticamente se os IDs do Webassessor forem distintos.

👉 O passo correto é abrir um chamado diretamente com o Suporte de Treinamento e Certificação da ServiceNow (não apenas com o Webassessor). Eles farão a fusão manual dos registros e garantirão que tanto a CSA quanto a CAD apareçam no mesmo perfil.

Você pode abrir o chamado aqui:

Inclua ambos os IDs do Webassessor e seu ServiceNow ID unificado ao enviar a solicitação.

🇪🇸 Español

Hola Dharmesh,

Este es un problema común cuando las certificaciones se completan en diferentes cuentas de Webassessor. Incluso después de fusionar las cuentas de ServiceNow Community / Now Learning, las certificaciones no siempre se sincronizan automáticamente si los IDs de Webassessor son distintos.

👉 El paso correcto es abrir un caso directamente con el equipo de Soporte de Capacitación y Certificación de ServiceNow (no solo con Webassessor). Ellos fusionarán manualmente los registros y se asegurarán de que tanto CSA como CAD aparezcan en el mismo perfil.

Incluye ambos IDs de Webassessor y tu ServiceNow ID fusionado al enviar la solicitud.

Nikhil Bajaj9 · yesterday

Hi @B DHARMESH ,

Apart from servicenow team, no one else help you in this case so raise a case with servicenow team. Whom to contact for which purpose info can be found here:-

https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources?id=kb_articl...

Check in the last - all contact info is provided in the KB.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Bhuvan · yesterday

@B DHARMESH

Refer below knowledge articles,

https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/chan...

https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/move...

https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/chan...

Create a support case with Now Learning Help Center and they will help with this request,

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan