REGARDING RETAKE EXAM

[TejaswiredA]

I Recently completed my CSA and got certified but in CAD with some percentage I did not pass is their any way i can get a help for a free retake or any promotional discount help.

[Tanushree Maiti · Accepted solution]

Hi @TejaswiredA ,

You have got opportunity to learn more on CAD .

In Servicenow University - No Certification exam is free of cost until and unless any  campaign /promo is going on.Currently, there is no free promo is going on for Retaking CAD.

Refer: KB0013272 Retaking a high-stakes (mainline) certification exam 

You can retake a high-stakes certification exam after a failed attempt by completing the registration process through ServiceNow University in Pearson VUE.

IMPORTANT:

There is a 3-day waiting period between the first and second attempt, 30 days between the second and third. All subsequent attempts require a 6-month waiting period. Partner discounts are applied at the time of payment.

Instructions

To retake your high-stakes certification exam:

1. Login to ServiceNow University.
2. Navigate to My University in the navigation header, select My Exams, then go to the My Current Exams widget where you can view the relevant exam to retake.
3. Select View on the relevant exam card. The exam overview page opens.
   
4. Select Register now and complete the registration process.
   NOTE: The retake fee is $150 for the CSA, CAD, and CPOA exams, and $225 for all CIS exams.
   
   After completing the payment process, a confirmation message will display, indicating that your registration is complete. 
   
5. The Schedule Now option becomes available on the exam Overview page. For more information on scheduling your exam, refer to Scheduling your exam  in ServiceNow University via Pearson Vue. 
   
   IMPORTANT: After registering, you must schedule and complete your exam within 90 days, or you will need to re-register for the exam. 

[Dr Atul G- LNG · Accepted solution]

Don't do it. It's illegal. Also, please note that voucher codes are no longer valid, so you must pay the full amount yourself. If you are caught using them, you may be banned from certification programs and blacklisted. @TejaswiredA 

[Tanushree Maiti · Accepted solution]

Hi @TejaswiredA 

There no voucher concept anymore.

As of late 2025, ServiceNow has replaced the Webassessor platform with  Pearson Vue and removed the traditional voucher system, rendering old or unused vouchers invalid.

Exam registration is now handled directly through Now Learning/Servicenow University, where you have to pay $300 + taxes, with exam eligibility valid for 90 days after completing training.

Refer :Registering for a Pearson VUE exam 

 Exams with Pearson VUE FAQs 

ref: Cost of Mainline certification exams

     2026 exam vouchers, courses, exams & retakes

[its_SumitNow · Accepted solution]

@TejaswiredA , Never use anyone else's voucher , because voucher is issued to a specific person only, if you'll try to use, ServiceNow will take strict action ,so Beware of it !! 

Kindly Accept my solution , you can accept multiple 🙂

Regards

Sumit

[Dr Atul G- LNG · Accepted solution]

Buddy, the voucher concept is outdated. In the current SN exam system, no such voucher exists.

@TejaswiredA — someone is trying to fool you by claiming they have a voucher you can use. Please don’t fall for this trap

[its_SumitNow · Accepted solution]

@Dr Atul G- LNG ,yep I know , but While Registering for exam , we have a section for entering coupon, I interpreted that as Voucher

Regards

Sumit

[Dr Atul G- LNG]

That is coupon for some discount might be issued by org but this is not vouchers.

[Tanushree Maiti]

Hi @TejaswiredA 

Make sure you do not use anyone else's discount code (provided by their company), as doing so may violate company policies.

If this is identified during an audit, it could result in your certification being revoked or cancelled.