Regarding Servicenow CAD certification Expiry

venkat_guthik
Tera Guru

‎07-01-2024 10:41 AM - edited ‎07-03-2024 11:30 AM

Hi Everyone...
 I have completed my course and written my CAD certification exam on March 06, 2024 (through my company partner portal). In my nowlearning profile CAD certification is showing that Expired. After completion of my CAD exam there is no delta exams happened, within 3 months how it will be expired, approximate time is 1 year right.

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After my observation in nowlearning portal, they increased the course fee 300$ to 500$ (when i have taken it is 300$), Servicenow expired my Certification. And the course which i have taken is showing as expired.

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Now new CAD course showing the fee is 500$ in nowlearning portal, and showing course completed on march 1, 2024.

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They need to take new course fees 500$ from the users who are taking the course newly, for already completed persons they don't charge  right ? Because of these new course changes they can't make the certificates expire right??
Please help anyone and suggest me... do i need to retake the course and CAD exam (or) servicenow will they make my certificate ACTIVE or not.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-01-2024 10:44 AM

Hi @venkat_guthik 

 

There is a delta exam for CAD, as the new release has been done. You missed out that delta seems, Better to log a Now learning case and team can guide you better manner. Dont loose hope , things will be alright soon. 

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venkat_guthik
Tera Guru
In response to Dr Atul G- LNG

‎07-01-2024 11:15 AM

Hi Atul,
After completion of my CAD exam in March-2024(Vancouver version), there is no Delta exams happened for the new release Washington DC.
Thanks for your response, i will submit a case against it in NowLearning platform.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to venkat_guthik

‎07-01-2024 11:19 AM

Oh okay mate. Now learning team help you. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Pbak
Tera Contributor

‎07-01-2024 11:53 AM

This course 'Application Development Fundamentals' is the pre requisite course to get the voucher for CAD certification exam. I believe you can still access it even though it shows 'retired' in now learning. You won't be charged any additional amount to access it.

 

For the wrongful expiration of CAD certification, you should reach out to ServiceNow support and raise a case to get help with it. 

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