Regarding Servicenow CAD certification Expiry

[venkat_guthik]

Hi Everyone...
 I have completed my course and written my CAD certification exam on March 06, 2024 (through my company partner portal). In my nowlearning profile CAD certification is showing that Expired. After completion of my CAD exam there is no delta exams happened, within 3 months how it will be expired, approximate time is 1 year right.

After my observation in nowlearning portal, they increased the course fee 300$ to 500$ (when i have taken it is 300$), Servicenow expired my Certification. And the course which i have taken is showing as expired.

Now new CAD course showing the fee is 500$ in nowlearning portal, and showing course completed on march 1, 2024.

They need to take new course fees 500$ from the users who are taking the course newly, for already completed persons they don't charge  right ? Because of these new course changes they can't make the certificates expire right??
Please help anyone and suggest me... do i need to retake the course and CAD exam (or) servicenow will they make my certificate ACTIVE or not.

[venkat_guthik]

Hi... 
Thanks for your reply.
I can able to access the course, which i have completed even it is showing as expired, but my CAD certification showing also expired.
Logged one ticket to Servicenow team regarding it, waiting for the reply from them.

[venkat_guthik]

Iam very disappointed by seeing this reply from Servicenow support team for my ticket. They are asking 200$ extra moeny. 

Please suggest anyone what i need to do now ?

[RamisettyS]

It happened to me today. I just received a mail from servicenow stating that my CAD certification is invalid (which I have written a month ago). I'm working in support project with NO REAL experience in servicenow. I have invested lots of efforts and sleepless nights for getting prepared to CAD exam with no one's guidance.  Anyways, all my efforts vanished away. Now, I need to pay $200 and re-take the exam without even knowing the reason behind invalidating my CAD certificate. 

My only request to servicenow team is "There're many people out there like me, desperately waiting to start career in servicenow platform. Please don't take away their hardwork. Requesting to kindly perform audits again before invalidating the certificates". 

Thank you Team,

Saiteja Ramisetty

[venkat_guthik]

Hi Ramisetty,

Hope you raised the ticket to ServiceNow team regarding your certification expiry or not.
what reply they given you.

[RamisettyS]

Hi Venkat

Good day 🙂

Yes, I raised a case (CS0451970) to ServiceNow team and this what the response I've received from them. They asked me to pay the price $200 from the Webassessor account and re-take the exam to reattain the certificate.

I actually have a doubt on this. What is the proof that, I won't be facing this kind of problem after re-taking the exam? If again, I received "Invalidation" problem, do I need to pay $200 again? I'm entirely confused in this part. Any suggestions???