Regarding the Eligibility for CSA Voucher / CSA Voucher

[ganesh_gothi]

Hello Now learning/ServiceNow support,

I wanted to clarify regarding the Certified System Administrator Voucher.

We purchased course ServiceNow Administration Fundamentals On Demand and completed course on into Completed on May 03, 2024 (See attached screenshots - ServiceNow Administration Fundamentals On Demand.png ), and pay $500 for the course.

After completion got CSA Voucher (See attached screenshots -CSA Voucher on Profile.png ), I wanted to give CSA exam for CSA certification, when I claim the Voucher it's asking again to pay $300, if we got Eligibility Voucher for CSA  then why we are paying again $300.

Also on the Claim Voucher page says that Click Start to claim your voucher there is no payment required., where we have options to Start button where there is no payment required.

On the webassessor we can register for exam, where we can get the Coupon/Voucher Code, we should get this when we Start to claim without payment.

(See attached screenshots - CSA Voucher Details Claim Page.png)

It would be good if you could let me know on the above query, and let me know if required more information.

Looking forward to seeing your response.

[ganesh_gothi]

Got reply into case from ServiceNow:

You cannot purchase a first attempt mainline voucher without meeting the required prerequisites.

Taxes apply to all purchases, unless you are exempt by company association.

In short, if you wish to become CSA certified, you must complete:

• ServiceNow Administration Fundamentals on Demand ($500 USD)
• Purchase the CSA Voucher ($300 USD)

On checking your invoice for the ServiceNow Administration Fundamentals On Demand, I see that you put your company's details on the invoice and no taxes were applied to the order.

Please ensure to you use your company's address when you complete the payment summary and so taxes price will removed.

Thakns

[ganesh_gothi · Accepted solution]

Got reply into case from ServiceNow:

You cannot purchase a first attempt mainline voucher without meeting the required prerequisites.

Taxes apply to all purchases, unless you are exempt by company association.

In short, if you wish to become CSA certified, you must complete:

• ServiceNow Administration Fundamentals on Demand ($500 USD)
• Purchase the CSA Voucher ($300 USD)

On checking your invoice for the ServiceNow Administration Fundamentals On Demand, I see that you put your company's details on the invoice and no taxes were applied to the order.

Please ensure to you use your company's address when you complete the payment summary and so taxes price will removed.

Thanks