Requesting Guidance on CAD Exam Result Clarification and Escalation Process

[DhineshH]

Dear ServiceNow Community,

I recently completed the Certified Application Developer (CAD) examination and received a result marked as "Non-Passing." However, based on the section-wise performance breakdown provided, I estimated a total of approximately 46 correct answers out of 60, which would represent a score of around 76.66%.

I am fully aware that section-level percentages are not averaged to determine the final result. As outlined in ServiceNow’s official documentation, the scoring is calculated by dividing the total number of correct responses by the total number of scored questions. Therefore, my estimation was based on the number of questions per section and the respective percentages.

I attempted to seek clarification by contacting the Certification Support via the provided email addresses, but received only auto-responses redirecting me to the Help Center. Unfortunately, the Help Center does not appear to offer a specific path to raise concerns or requests related to exam result reviews.

I would greatly appreciate guidance on the following:

• Is there a formal process to request a manual score review or clarification regarding the CAD exam result?

• How can I escalate this issue appropriately within the Now Learning or Certification support structure, given the limitations encountered in the Help Center?

Any assistance or direction from community moderators or certified professionals would be sincerely appreciated.

Thank you for your time and support.

Best regards,
A CAD Candidate

[MaxwellH]

I also just failed with an overall score of 76.66%, letting myself down in 'Managing Applications'. The results clearly state that "Your total score is compared to predetermined cut score... The section percentages show how you performed in each domain, but they do not determine your overall result.."

How did you find out that you have to pass each section or is this just hearsay?