My name is Gary McCullough. I work for DelekUS Holdings Inc, which is a company that has 4 Oil Refineries in the and over 300 gas stations in the Southwest. I have been managing our ServiceNow Incident since December 2012. My responsibilities include administering, developing and scoping the platform for the needs of the business. I started doing this sharing the responsibility with my Retail Support Manager duties and began doing this full time since 2015.
Hi there! My name is R.J. Everitt and I am here from PetSmart in Phoenix. Excited to be back at Knowledge and ready to absorb anything and everything SAM over the next few days 🙂
Hey ya'll - glad to be here. I work for Eastman Chemical Company in Kingsport, TN. We implemented ServiceNow one year ago, and keep expanding our use of the platform. In Software Asset Management I want to fully understand the data model for an effective implementation, and how to get the most value from our SACM investments.
Ilo (pronounced eye-low) Gassoway. I am from Henry Ford Health System from Detroit Michigan. I am a ServiceNow developer with 3 years of Administrative/Developer experience but have been using ServiceNow for 6 years. My company is looking to move to using SAMP instead of SNOW software. I am here to learn how to configure/install and manage the SAMP tool. I will be passing the day to day knowledge of the tool to our SAM team.
I hope I'm in the right place.
I enjoy long walks on the beach.. j/k I'm a nerd I like Sci-Fi/Fantasy books, TV and Movies. I am an avid video game enthusiast.
I am the ServiceNow Architect and Technical Lead for our ServiceNow practice. I am currently expanding my personal capabilities in the ITAM product line, and am very much looking forward to getting up to speed with SAM with all of you!
Hi, I am Takuya Kadowaki from NTT Communications Corp. (Japan) My employer is a ServiceNow partner as well as a ServiceNow customer. I suppose SAM to be one of the most important theme through my IT professional career. I'm so excited to be here.
Does ServiceNow provide a specific package to address the Request portion of the Software Asset lifecycle or is it expected that teams will extend Service Catalog to fulfill that effort?
Does SAM Pro (Jakarta and later) depend on SAM Foundation tables & features ? If we are going to implement SAM Pro, we have nothing to do with SAMF tables/features ?
You do not need to activate SAM Foundations, if you are spinning up SAM Pro. The appropriate tables will be installed during the SAM pro application activation.
Question - Why are we giving Knowledge Admin to a SAM Manager? Wouldn't it be more appropriate to add them as a Knowledge Manager to a specific Knowledge Base?
Question - Does this class cover managing multiple input sources.. such as SCCM and Discovery to marry the data together, such as utilization from SCCM but installations from Discovery?
We currently use Flexera's normalization and will be going to SAM pro. What is the recommendation for what to do with the 1.5+ million discovery models they created in our instance?
You have a few choices. Some customers choose to update the Felxera created models to match the model format in SAM Pro. Others remove them after creating the new models they plan on tracking. Depends on the number of resources in your environment to maintain that data. Most important is to have a plan to migrate models.
SAM Pro is utilizing the data via the ILMT integration to calculate complaince positions for IBM. An organizaiton will still need to maintain the ILMT product in the environment.
Some organizations see asset tags as something that need a physical asset to attach to. Since software entitlements are not a physical document in some cases they choose not to use an asset tag. Asset tag numbering can be automated to auto number if you want to have one for identification purposes.
Hi all. My name is Fayez Zaheer and I'm with Protiviti. I'm a technology consultant and work on IT process improvement projects, particularly in ITIL/ITSM and ServiceNow. Been working with ServiceNow for a few years from an implementer perspective. Attending this class to add to my existing knowledge of CMDB, Discovery, and HAM. Hoping to establish a good working knowledge of SAM Pro to better advise my clients and leverage that when implementing for them... Glad to be here - great class so far!
In situations where you have more than one team procuring software licenses (perhaps because this is managed by the local cost center).
If we assume that the teams procuring licenses are not scoped to possess the sam_admin or sam_user role, to help the various Procurement teams get out of spreadsheets and avoid missing providing data, has thought been given to how the relevant intake information can be provided by those teams outside of an spreadsheet?
Some customers choose to have an catalog item to bring in the entitlement information from different procurement groups. Additionally, you could provide them with the import template and have them populate that with the required information and use that to import entitlements that way.
