ServiceNow Administration Fundamentals On Demand Lab 1.3 : Real-World Assignment Group

[joseph1alex]

Reading the OnDemand ServiceNow System Administration e-book  its 

states 

1. Open the HR System group record 

I am meant to create rather than "open" as i can't find a HR System group record or a few steps later 

a HR Systems Support group record ?! And these groups are not mentioned in the steps1.1 and 1.2.

Thanks 

[Dr Atul G- LNG]

Hi @joseph1alex 

Could you please check the training as well? There might be some details in the training lab. Based on my understanding, the HR System Group is not used in the CSA training labs (as seen in multiple community discussions). However, if you believe it should be created, please create the group and check whether it gets validated or not.

[danielleach]

I am attempting to complete the ServiceNow Administration Fundamentals (Xanadu) lab 1.2.1 and I am running into an issue. In Section 3: Real- world assignment groups, step 1  is asking me to open the HR Systems group record. When I open Groups to locate HR Systems, it is nonexistent. No prior step requires me to first create an HR Systems group. Please advise.

[Dr Atul G- LNG]

Hi @danielleach 

Look like a data issue, you can log a now learning case to correct it or request for a new instance.

[danielleach]

Hi,

I've requested several new instances and the problem persists. I will take your advice and log a Learning Case. Thanks for your help!