ServiceNow Fundamentals Lab Instance won't wake up

[Mitch62]

Is anyone having problem with waking up instances for the labs on ServiceNow Fundamentals course?

I have the following message: Your simulator instance is hibernating. Please use the 'Wake Up' button below to wake it up. When I attempt to wake it up, I get this for a few minutes, Restarting... Please wait whilst your instance wakes up. but then it just goes back to the hibernating messages... I've tried the chatbot multiple times, and searched community boards with no luck. I am unable to continue with the ServiceNow Fundamentals course, has anyone got any ideas I could try?

[Nivedita Patil]

Hi @Mitch62 ,

You can raise a case from now learning platform and wait for reply.

Mark my answer correct and helpful if helps you.

Thanks,

Nivedita Patil.

[AndersBGS]

Hi @Mitch62 ,

please see the help site if this help: https://nowlearning.servicenow.com/lxp/en/on-demand-training-and-content/instance-is-stuck-hibernati...

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best Regards

Anders

[AndersBGS]

HI @Mitch62 

if my answer has helped with your question, please mark my answer as accepted solution.

Best Regards

Anders

[Dr Atul G- LNG]

Hi @Mitch62 

Yes, @AndersBGS is correct. i saw many users raise this in community and it is a known issue. Please follow the KB article. 

[adrianzabal]

I have the same problem right now