Servicenow University Account Merge

[Victor29]

I have 2 account one is with my personal Id, and one is with my company ID for ServiceNow University and I have points in both the accounts and I have completed courses and certifications on both so how can I combine and which one you suggest keeping.

[Dr Atul G- LNG]

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.

2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.

If you've created a new ServiceNow ID, click Merge Old ID.

If you have not created a new ServiceNow ID, click Update ID

5. Carefully review the considerations provided.

(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)

6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.

(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.

Please note:

Save your request ID for any support or troubleshooting you may need during the process.

The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.

Once the process is finalized, you'll receive a confirmation email.

KB Article:

https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/account-...

le_view&sysparm_article=KB0012564

[Dr Atul G- LNG · Accepted solution]

Hi @Victor29 

Having 2 accounts for now learning is not good idea 

Keep your company id as main and merged other in same reason is if you keep company id you will get benefits of free training and free exam. Also that support your company too. At time of delta company will pay for this not you from personal pocket.

[Victor29]

@Dr Atul G- LNG  But what would happen to my PDI which is associated with my personal ID and if it is gone how can i get PDI again because my company account will not be use for PDI right?

[Dr Atul G- LNG]

Hi @Victor29 

Let me give you more details.

PDI (Personal Developer Instance): You can link it with any account. In my case, I have linked my PDI and community profile to my personal email ID because I know that will not change, and I receive all community updates there.

Certifications/Exams: All my certifications and exams are linked to my company email ID so I can take advantage of company-sponsored training and voucher benefits.

In this setup, you can merge certifications and the community profile if needed, but my strong recommendation is:

• Keep your community profile and PDI on your personal email ID

• Keep your certifications and exams on your company email ID

Benefit: Whenever you leave a company, you only need to transfer your certifications from the old company account to the new one, which is a relatively simple process.

Also, I’ve seen cases where people lost their community levels and points due to incorrect account merging, so it’s important to follow the right approach.