ServiceNow University UX issues: Announcement CTA shows raw URL and Carousel hover overlap

[utkarshsoni]

Hi team, I noticed two small UX issues on ServiceNow University (learning.servicenow.com):

1. Carousel hover text overlap (Get Started page):
   The hover/helper text near the carousel navigation overlaps content. The arrow icon already communicates the action.
   Expected: No overlap. If tooltip is required, keep it short (e.g. 'Next/Previous') and position it so it doesn’t cover content.

2. Announcement banner CTA renders raw URL (Career Journeys page):
   One announcement shows the full URL as the visible link text (instead of a human CTA label), which looks broken and reduces readability/accessibility.
   Expected: Always show a readable CTA label (e.g., “Learn more / More details”) when the title/label isn’t available.

Steps to reproduce:

• Open ServiceNow University → Get Started page → hover carousel nav (Issue 1)

• Click “Explore Career Journeys” → view announcement banners (Issue 2)

Environment: Chrome on macOS

Screenshots attached.

[Jim Poisson · Accepted solution]

The banner URL issue should be corrected now.

[utkarshsoni]

Thanks Jim, confirmed on my side, the banner URL issue looks fixed now.
One small UX polish item still remains: the carousel hover/helper text overlaps the UI near the navigation arrows (not blocking, just clutter). Appreciate you taking a look.

[utkarshsoni]

Thanks Jim, confirmed on my side, the banner URL issue looks fixed now. One small UX polish item still remains... the carousel hover/helper text overlaps the UI near the navigation arrows (not blocking, just clutter). Appreciate you taking a look.