ServiceNow University UX issues: Announcement CTA shows raw URL and Carousel hover overlap

utkarshsoni
Kilo Explorer

6 hours ago

Hi team, I noticed two small UX issues on ServiceNow University (learning.servicenow.com):

  1. Carousel hover text overlap (Get Started page):
    The hover/helper text near the carousel navigation overlaps content. The arrow icon already communicates the action.
    Expected: No overlap. If tooltip is required, keep it short (e.g. 'Next/Previous') and position it so it doesn’t cover content.

  2. Announcement banner CTA renders raw URL (Career Journeys page):
    One announcement shows the full URL as the visible link text (instead of a human CTA label), which looks broken and reduces readability/accessibility.
    Expected: Always show a readable CTA label (e.g., “Learn more / More details”) when the title/label isn’t available.

Steps to reproduce:

  • Open ServiceNow University → Get Started page → hover carousel nav (Issue 1)

  • Click “Explore Career Journeys” → view announcement banners (Issue 2)

Environment: Chrome on macOS

 

Screenshots attached.


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Jim Poisson
ServiceNow Employee

2 hours ago

The banner URL issue should be corrected now.

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