Succeed in Your First Take on Becoming a ServiceNow Certified System Administrator (CSA)

[BillMartin]

In this article, I have created eight steps on how to succeed in passing the ServiceNow Certified System Administrator.

Becoming a ServiceNow Certified System Administrator (CSA) is a valuable credential for anyone looking to validate their knowledge and skills in managing and configuring ServiceNow.

Here's a step-by-step guide to achieving Certified System Administrator certification:

1. Understand the Exam Requirements

• Prerequisites: There are no formal prerequisites for the CSA exam, but having hands-on experience with ServiceNow is highly recommended.
• Exam Format:
  • The CSA exam is a 60-question, multiple-choice exam.
  • You’ll have 90 minutes to complete the exam.
  • The passing score typically ranges around 70%.

2. Study the Exam Blueprint

• ServiceNow provides an Exam Blueprint which outlines the key topics covered in the exam. The main areas include:
  • User Interface & Navigation: Basic navigation, lists, forms, and search functionality.
  • Collaboration: Using ServiceNow's collaboration features like tasks, approvals, and notifications.
  • Database Administration: Tables, fields, relationships, importing data, and configuration.
  • Self-Service & Process Automation: Service Catalog, Knowledge Management, workflows, and reporting.
  • Security & Access Control: Users, groups, roles, and access control rules.
  • ServiceNow Architecture: Understanding the architecture of the platform.
• Review the latest CSA Exam Guide on the official ServiceNow website for detailed information.

3. Enroll in the ServiceNow System Administration Course

• Consider taking the ServiceNow System Administration training course offered by ServiceNow. This course covers all the fundamentals and is designed to prepare you for the CSA exam.
• This course can be taken in-person, online, or as a self-paced course through the ServiceNow Training and Certification Portal.

4. Get Hands-On Practice

• Personal Developer Instance: Create a free personal developer instance from the ServiceNow Developer Portal and practice configuring and customizing ServiceNow.
• Focus on key areas like creating tables, managing users and roles, configuring the UI, and automating processes.

5. Review Additional Resources

• Study Guides: Look for CSA study guides and practice exams online. These resources can help you get familiar with the exam format and types of questions asked.
• ServiceNow Documentation: Utilize the ServiceNow Product Documentation to deepen your understanding of specific features and functionalities.
• ServiceNow Certified Instructor Tutorials: Take advantage of the ServiceNow Platform Administration for Beginners Tutorial to empower you on the usage of the ServiceNow platform.

6. Take Practice Exams

• Practice exams help you identify areas where you may need more study. Some platforms provide free or paid CSA practice exams that simulate the actual test environment.
• Review the correct answers and understand the explanations for any questions you get wrong.
• Recommended regularly updated practice exams: 

          -  Udemy Learning site, Practice Test – SN CSA Practice Test by Sudipto Mukherjee

7. Schedule and Take the Exam

• Register for the Exam: Schedule your exam through the ServiceNow Certification Portal or through a partner certification provider like Pearson VUE.
• Exam Day: Ensure you have a quiet, distraction-free environment to take the exam. Have a valid ID ready for verification.

8. Maintain Your Certification

• ServiceNow certifications require periodic maintenance to stay current with new product releases.
• Keep an eye on any updates or changes to the certification requirements on the ServiceNow website.

By following these steps and putting in consistent effort, you should be well-prepared to pass the ServiceNow Certified System Administrator (CSA) exam.

Please mark as helpful if you find the article lucrative

[BillMartin · Accepted solution]

Glad to be of help @Nikhil Bajaj9 ! Let me know if there’s anything else you need or if you have any thoughts on what I shared.

[BillMartin · Accepted solution]

Hi all,

I've also created a YouTube playlist packed with practical tips, explanations, and walkthroughs to help you prepare for the CSA exam. Whether you're just starting or doing a final review, these videos will help you build real confidence before test day.

Watch the full CSA prep playlist here: 

[BillMartin · Accepted solution]

hi @Nikhil Bajaj9 ,

Thanks for sharing your thoughts. I agree it’s important we manage things in a way that feels fair and constructive for everyone. If there's anything you'd like support with or if we can assist you in any way, feel free to let us know.

Kind regards,

Bill

[BillMartin · Accepted solution]

Hi @Nikhil Bajaj9 ,

Thank you for pointing that out. I understand where you're coming from, and I truly appreciate the feedback. You're right, ideally, it’s best when others mark a response as the accepted solution. keeping things fair and community-driven.

[BillMartin · Accepted solution]

Thanks for your continued engagement @Nikhil Bajaj9 . I understand where you're coming from, and I’m so sorry if it felt like the discussion wasn't moving in a constructive direction. That was never the intention. Wishing you all the best, and happy to reconnect if needed in the future.

[Nikhil Bajaj9]

Thanks for sharing.

[BillMartin · Accepted solution]

Glad to be of help @Nikhil Bajaj9 ! Let me know if there’s anything else you need or if you have any thoughts on what I shared.

[Nikhil Bajaj9]

Hi @BillMartin ,

Marking your own reply as solution accepted is not ethical and correct so please avoid it.

Regards,

Nikhil Bajaj

[BillMartin · Accepted solution]

hi @Nikhil Bajaj9 ,

Thanks for sharing your thoughts. I agree it’s important we manage things in a way that feels fair and constructive for everyone. If there's anything you'd like support with or if we can assist you in any way, feel free to let us know.

Kind regards,

Bill