Suite Certification- ITSM Professional not appearing on my certifications

Tariq Alshara
Tera Expert

Dear ServiceNow community! 

Recently I’ve been pursuing the Suite Certification- ITSM Professional, I finished all the prerequisites for it and for some reason I cannot find it in my certifications neither have I received any notification relating to its completion 

 

I assume I am automatically granted the certification once I finish the prerequisites but that has not happened, I opened a case with the SNOW team and I’ve sent an email to certification@servicenow.com but to no avail, they haven’t responded 

 

I’ve attached a screenshot for everyone’s response, can you please provide me with your experiences and assistance and if anyone knows a SNOW employee that can respond to this forum question?

 

Best Regards,

5 REPLIES 5

Mark Manders
Mega Patron

I am afraid you will need to create a case with NowLearning for this, but prepare to ask for a lot of updates and a long wait, because they are the worst in responding.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

OLUBUSAYO ESHO
Giga Contributor

I raised a case with SNOW 4 days ago about the same issue, but have not heard back.

Avinash Devadas
Tera Contributor

Same problem, I have created case for my CSM suite certification.

Gert-Jan
Tera Expert

Same issue with the Suite Certification - HR Professional.....logged a case two weeks ago, no response yet