Micro certification task 2

[KM_username]

Hello,

I'm doing Micro certification task 2 but when I clicked Incidents in Service Desk. The page is just blank. Refresh not work. And logging out and logging in again not work as well.

Task Instructions:

1. Impersonate Platform User.

2. Personalize the list of Open (Service Desk>Incidents, not Self-Service) Incidents to show Priority as the 2nd column in the list. 

3. Build a Filter and run the list of Open incidents to show incidents for which the assigned to field is empty and the Assignment Group is Service Desk.

4. Use the List Editor to assign all incidents in the list to Platform User (7 incidents). 

5. Filter a new list of Open incidents for which the assigned to field is Platform User and the Assignment Group is Service Desk (10 incidents). 

6. Make the list a favorite and name it My Incidents. Select a color and icon of your choice.

Thanks

[Dr Atul G- LNG]

Hi @KM_username It looks like a cache issue. Please try running cache.do, and if it still doesn't work, terminate the instance and launch a new one

[GlideFather]

Hi @KM_username,

try also clear cache, log in another browser or incognito mode...