System Admin Fundamentals Capstone Interface

pdowney27
Tera Contributor

Hi Everyone,

 

I am nearing the end of the Systems Admin Fundamentals course, and when I created the Personal Developer Instance to do the capstone project, the interface looks completely different than the instances in the course itself, and I have no idea how to even get to the incident form for task 1. Any guidance would be appreciated.

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @pdowney27 

1st point: You may or may not get the exact data or plugins that were available in the lab instance and PDI. If your interface looks different, it might be a user issue.

To resolve this, go to the Developer site, log in to your profile, click on your profile, and on the left side, change the user role. Make sure you select "admin" and save the changes.

Also, please share a screenshot for reference.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @pdowney27 

1st point: You may or may not get the exact data or plugins that were available in the lab instance and PDI. If your interface looks different, it might be a user issue.

To resolve this, go to the Developer site, log in to your profile, click on your profile, and on the left side, change the user role. Make sure you select "admin" and save the changes.

Also, please share a screenshot for reference.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi Atul,

 

Thanks, that was it!

MarishaR
Tera Contributor

 

Hello @pdowney27 and @Dr Atul G- LNG , very helpful, thank you. I have provided screenshots below if it might help others.

SNAF_Capstone Project_Change User Role_Step1.png

SNAF_Capstone Project_Change User Role_Step2.png

 

 

Welcome in community @MarishaR 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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