Hi All,
Can any one provide me the step by step solution.
SCENARIO:
Cloud Dimensions noticed duplicate Server CIs appearing in their CMDB. They are reluctant to delete duplicate CIs and would rather go through a streamlined process to remediate and merge the duplicates in order to prevent data loss.
They noticed a break in process whereby a second server record is sometimes manually created to provide accurate cost center, company, and assigned to information versus updating the existing server record.
REQUIREMENT:
As the Cloud Dimensions CMDB administrator, using the Duplicate CI Remediator wizard, remediate the duplicate Windows Server CIs found on the de-duplication task list to meet the following requirements:
-Merge data for both server records named OWA-SD-01
-Use the cost center, company, and assigned to values from the duplicate record (non-master CI)
-Merge all relationships
-Retain the master CI which is the oldest CI record based on creation date
-Delete the duplicate server record
After completing the wizard, execute the Completeness, Compliance, Correctness Scorecard scheduled job to calculate the new results and display them on the CMDB Group Health Correctness Scorecard for the Unix and Windows Servers CMDB group.
VERIFICATION:
From the CMDB Group Health Dashboard:
- From the Duplicate metric, verify only 7 of 145 records display as duplicates
- From the Group View - Duplicate CIs report, verify it displays 6 Solaris Servers and 1 AIX Server
From the Windows Server list of records, verify there is only one record for Server OWA-SD-01 with the following attributes:
- Cost Center: Customer Support
- Company: ACME Australia
- Assigned to: Kyle Ferri
From the De-Duplication Task list verify the Windows task displays with a State of Closed Complete.
NOTE: You can open the closed Windows de-duplication task to gather more information of how the duplicate was resolved.
Regards,
Suresh.
