CMDB Health Micro-Certification Simulator (Yokohama) (Course) / Task 09: Remediate Duplicates

Rafael Victor
Tera Contributor

4 hours ago

I've tried to complete this tasks but my Correctness tab is way off. What do I need to do to remove those incorrect CI's.  Followed the process to delete the newest OWA record but that still shows up as well. 

RafaelVictor_0-1778250792214.png

RafaelVictor_1-1778250829866.png

 

 

0 Helpfuls
  • 302 Views
1 REPLY 1

Tanushree Maiti
Kilo Patron

3 hours ago

Hi @Rafael Victor 

 

Validate your implemented steps from here: 

https://www.servicenow.com/community/virtual-agent-forum/micro-certification-cmdb-health/m-p/2809529

https://www.servicenow.com/community/training-and-certifications/task-09-remediate-duplicates-reset/...

https://www.servicenow.com/community/itom-forum/task-09-remediate-duplicates/m-p/3492643

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls