Task 09: Remediate Duplicates - Reset?

[Adam Rosenbaum]

I am having a great deal of trouble completing Task 09: Remediate Duplicates on the configuring the CMDB. After completing it incorrectly, there is not anyway to go back and complete it again because there is a server record missing. Is it possible to rest the task without resetting the entire simulator and can someone please provide some suggestions on what I need to complete. I am very confused about the wording.

[kevindang]

Hi - I also screwed up on this task, which is currently Task 10 in Utah. Is there a way to reset it so I can start over? Thanks

[BozhidarNizamov]

I didn't setup the attributes correctly and now that the duplicate record was deleted I couldn't perform the action again. What I did was to open the Remaining Windows Server, display the "Cost Center" attribute (Context Menu>Configure>Form Layout) and then set it up manually.. It's a workaround but the task was accepted as completed when I clicked on Validate. 

[vikramvs]

This process worked guys

[stefankopcz]

I have just come across the same issue as the OP. 

I discovered an activity log entry in the De-duplication record relating to the deletion of the 

Windows server record. I was able to open the link which takes you to an Audit Deleted Record

where you can select Undelete Record which restored the duplicate entry.

I then reopened the original DUP record and changed the state from Closed Complete to Open.

I followed the steps posted by Suresh above and was able to validate the task successfully.

And without having to reset the instance. 😉

[kenny_estrella]

How did you access the Activity Log Entry you mentioned?