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Task 09: Remediate Duplicates - Reset?

Adam Rosenbaum
Tera Contributor

‎01-14-2021 12:55 PM

I am having a great deal of trouble completing Task 09: Remediate Duplicates on the configuring the CMDB. After completing it incorrectly, there is not anyway to go back and complete it again because there is a server record missing. Is it possible to rest the task without resetting the entire simulator and can someone please provide some suggestions on what I need to complete. I am very confused about the wording.

 

 

 

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jaspearson
Tera Contributor

‎03-31-2026 07:38 PM

I did the same thing, unfortunately. In the work notes of the remediate duplicate task record there was a link to the deleted record. Click on it and click the Undelete Record button. You may also need to set the state of the DUP task record to Open if it doesn't generate a new one.