Task 14: Configure Remediation

[Fidel Fernandez]

Hi everyone.

I need some help, a try to finish Configuration Management Database (CMDB) Fundamentals, and I have some problems in the task number 14. Maybe my English is not good but I can't did it and workflow designer is deprecated and I never used before. If someone can put pictures and the steps I'll be eternally grateful.

REQUIREMENT:

As the Cloud Dimensions CMDB administrator, build the following Orphan Remediation Workflow and CMDB Remediation Rule using the following requirements.

1. Create a workflow using the following information:

- Workflow Name: Remediate Orphan WF

- Workflow Table: Orphan CI Remediation [orphan_ci_remediation]

2. Configure the workflow, that when executed, writes to the short description field of the orphan task the following: 'Workflow launched for task number [actual task number of orphan rule]'

Hint: The workflow can be accomplished using a minimum of 3 to 4 activities: Begin, End, Run Script (found under Core Activities > Utilities) and/or Set Values (found under Core Activities > Utilities). 

Hint: The task number can be obtained using current.number

3. Create a CMDB Remediation Rule using the following information:

- Name: Remediate Orphans

- Task type: Orphan CI Remediation

- Execution: Manual

- Workflow: Remediate Orphan WF

4. Configure the creation of tasks for Orphan CIs under Configuration > Health Preferences

5. Execute the Correctness Health job to recalculate Orphan CIs and create task records for all Orphan CIs

6. After completing the requirements, from the Health Dashboard click and open the Orphan CIs chart and do the following:

[Manuel Stimac · Accepted solution]

Hi @Fidel Fernandez,
maybe my answer on this thread can help you: Solved: Re: I am really struggling with the CMDB Health Si... - Page 9 - ServiceNow Community

If my answer helps you, please mark it as Helpful/Solution.
Thanks & Regards - Manuel