Task: Extend Windows OS - Servers Pattern - Failed

[VibhuV]

Based on the task description :

• Create the steps needed to collect the processor name and write it back to the Description field of a discovered Windows Server

Hint: One option to collect processor name is to use a WMI query from the "root/CIMV2" namespace, WIN32_Processor table, Name field. Review the steps you created in the iTunes pattern for additional guidance.

I have tried everything and still receive this error "Did you check the Windows OS - Servers pattern extension section is configured correctly to collect ..."

Please see the attached screenshots. Any help or assistance would be appreciated

[roehltablada]

Hi @VibhuV,

As of today, May 27, 2025, there is a bug in validating that task. Even if you got the correct steps, the validation will still fail.

Here's the solution:

Step 1:

• Step Name: Collect Processor Name
• Operation: WMI Query
• Namespace: "root/CIMV2"
• Get Full Statement: "SELECT Name FROM Win32_Processor"
• Target Table: $cmdb_ci_win_server

Step 2:

• Step Name: Set Processor Name
• Operation: Set Parameter Value
• Value: $cmdb_ci_win_serverl[1].Name
• Name: $cmdb_ci_win_serverl[1].short_description

Once you execute Quick Discovery, this will create a record in cmdb_ci_win_server table. However, validation will fail if ServiceNow has not corrected the defect yet.

To correct the defect, replace the Description field with:
      Intel(R) Xeon(R) Platinum 8270C CPU @ 2.80GHz

[DelphineK]

@VibhuV 

Were you able to have the issue of validation resolved? I am having the same issue