The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Platform Analytics Task

VeeraKarthA
Tera Contributor

I couldn't finish this task even though I had done everything according to the instructions. if you can help me in Select the Details panel, and change the chart name to, Open Incidents by Priority

16 REPLIES 16

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @VeeraKarthA 

 

Could you please share the instructions for what you have done so far?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

1.Navigate to Incident > All.

2.Filter the list so it displays State | is not | Closed.

3.Select Run.

4.Right-click the Priority column header, then select Pie Chart.

5.Hover over each of the pieces of the pie chart and identify what percentage each Priority has

6.In the Header and border settings, change the Chart title to Open Incidents by Priority

7.Select the Details panel, and change the chart name to, Open Incidents by Priority

8.Select Save.

9.Select Add to Dashboard > Add to new dashboard

10.Select the Dashboard Title, and select Edit dashboard name to rename it to Incident Overview

11.Select Save.

i have performed above steps except step 7 

so coulud you help to validate my task

 

Hi @VeeraKarthA 

 

Try this part, I am sure you did because i can see the chart name is right.

 

AGLearnNGrow_0-1740517270869.png

Also, check all spellings are correct.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @VeeraKarthA 

 

Did you check my response.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************