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That access does a user need to be able to import articles to a knowledge base?

izzaijaz
Tera Contributor

That access does a user need to be able to import articles to a knowledge base?
A. sn_knowledge_import
B. sn_knowledge contribute
C. Can contribute
D. Can import

which is the correct ans A or C I searched on different sources and the answer is 50 50 im preparing for CSA so i need surety 

4 REPLIES 4

Uncle Rob
Kilo Patron

Take your study guides, gather them into one pile, and BURN THEM.

Then start using the platform itself to answer the question.
- Go to the roles table and see if you can find sn_knowledge_import or sn_knowledge_contribute
- Go to Docs and search on any of those terms. (literally my first result on docs answered the question)
- Get inside the app and verify.

UncleRob_0-1735046017006.png

 



Anand Kumar P
Giga Patron

Hi @izzaijaz ,

 

Answer :Can Contribute-C

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830666

 

If my response helped, please mark it as the accepted solution and give a thumbs up👍.
Thanks,
Anand

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @izzaijaz 

 

Right answer is C - Can Contribute. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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sreeram_nair
Tera Guru

To Import a Word document to a knowledge base, You must have Can Contribute access to at least one active knowledge base.

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/...


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