Tokyo CSA delta exam - This content cannot be enrolled in directly

Tommy SN Sahlin · ‎11-11-2022

Hi all,

the title says it - when I try to start the Tokyo CSA Delta I am given the error message "Tokyo CSA delta exam - This content cannot be enrolled in directly". I've registered a support case but am also wondering if anyone else here has experience this, and if so how you have solved it?

thanks in advance /Tommy

AnubhavRitolia · ‎11-12-2022

Hi @Tommy SN Sahlin

May be you have not paid maintenance fees which shows on the home page of Nowlearning portal which is mandatory before Delta exam. If you have paid during San Diego Upgrade already, you won't have to pay but I guess you have to confirm before proceeding to enroll for Tokyo Delta exams.

Can you share screenshot of error if your issue still does not resolves.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

LinkedIn Profile

View solution in original post

Tommy SN Sahlin · ‎11-14-2022

Hi again,

thanks for your help and sorry for the late reply - I haven't had time to sit down with this earlier!

It was indeed the payment of the maintenance fee that was the reason - even though I have the San Diego delta completed, and the site clearly states that I wasn't due to pay until Feb next year. But as soon as I paid, I was able to enroll for the delta exam. I am not happy about how ServiceNow has set this up.

Thanks very much Anubhav for your help, and Prabhakar I imagine you are in the same situation I was!

cheers /Tommy