Took the CSA, but I had questions after failing

[cdickinson]

Hello! I recently took the CSA and thought I had a solid grasp on it, however my results below tell me I guess I missed something.

1 - Platform Overview and Navigation: 100%
2 - Instance Configuration: 71%
3 - Configuring Applications for Collaboration: 66%
4 - Self Service & Automation: 66%
5 - Database Management: 37%
6 - Data Migration and Integration: 66%

I tried various amounts sources outside SNOW and doing the lesson  but I am guessing I mightve missed a class somewhere or a lesson? If you can give me some insight or provide feedback (Links to sources) that could I could study to improve my understanding and see if I can get all these close to 100%, it would be most appreciated.

Also I dont know the version of SNOW I was being tested on versus what the version the lessons I took on the SNOW University website. I am kinda at a lost because I believe the math on the score is about 61% so it hits hard when I actively dev in the PDIs alot to ensure my knowledge is sharp and I understand what I am doing.

[SANDEEP DUTTA]

Hi @cdickinson ,

The current version of the exam is on Xanadu Release.

The Now learning course if enough along with Handson Practice would make you more comfortable.

[cdickinson]

So you are saying the lesson plan itself, including all activities will allow me to answer these questions? A seem some of them were complete wildcards to me. However I wanted to really know more about the Database Management part of the CSA lesson because I dont recall there being a specific section named that.

[Dr Atul G- LNG]

Hi @cdickinson 

Just to clarify, it's not SNOW — it's SN for ServiceNow.

Did you check the CSA blueprint?

Database Management

• Data Schema
• Application/Access Control 
• Importing Data 
• CMDB and CSDM

https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blue...

[cdickinson]

I did but I really wanted to get community experience with this certification if you truly can learn from only just the material and doing the lab exercises.  Ive seen people wanting to use external resources but I am curious if anyone has just passed it off the provided materials and labs.