Troubleshooting ServiceNow Administration Fundamentals on-demand training course - Lab 2.6

[Mike D9]

Install HR Taxonomy Plugin - Lab 2.6

I am unable to install this plugin.  The on-demand participant guide book instructs students to search for "HR Taxonomy" via "System Definition>Plugins".  Unfortunately, I cannot find the 'HR Taxonomy' app/plugin via the search function.  The guide book states that if an error occurs in successfully installing the plugin that one should confirm that app installation was enabled.  I believe I did so properly.  However I cannot find the app via search in order to attempt to install it.

I have logged out and back in of the instance several times, but I am still unable to find the plugin in order to install it.

[Mike D9]

Hi Atul,

Thank you for your reply.  Unfortunately, searching under that ID did not return any results either.  As I mentioned in my original post, I'm not sure if I was able to successfully enable app installation, which is a required, previous step in Lab 2.6.  I thought I had done so, although I'm not sure how to verify that.  If I go to 'Lab Management>Enable App Installation' the screen shows that the script completed.  Does that mean it ran successfully???  

[Mike D9]

One other thing, here is the screen shot (and details screen shot) of the Enable App Installation script...

[Vishal6]

If you are in the developer instance.  One thing I noticed recently is if you are using the new interface for the plugin installation.  Near the top right is a small refresh button.  When you click on it you will see it refresh the 'store'.  Then you may find the app you are trying to install.