LAB - Instances not restarting or waking

[fjvm9]

Hi Folks,

Anyone have difficulty with LAB instances restarting or waking. This weekend my lab instances will not wake.

Well within expiry date etc.

Thanks

Frank

[Vijay Balotia1]

Hi @fjvm9,

Your instance got hibernated, click on wake up instance option after 5 10 min you will be able to access your Lab instance. 

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Thanks
Vijay Balotia

[fjvm9]

Hi Vijay,

Thanks for reply.

No I have been trying that all day. Even terminated the instance and tried again.

Thanks

Frank

[Vijay Balotia1]

Hi @fjvm9 ,

Then only option is to open a ticket with ServiceNow support team they will restart from backend or provide you new Lab Instance. No need to waste time. 

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Thanks
Vijay Balotia

[Dr Atul G- LNG]

Hi @fjvm9 

Lab instance take 15-20 mins to awake and in case it is not awaking , please release this and take new one. or raise a case. But waiting for case reply will take more time then taking a new instance.