Unable to access my account on www.webassessor.com

Geeky · ‎07-28-2017

Hi Team,

I have completed certification of ServiceNow Admin with the help of my previous company in the year 2014 and now I am planning to take another certification but I forgot my login id and password. And I do not have my previous company email id active to retrieve the credentials.

Is there anyway I can get into my account?

https://www.webassessor.com/wa.do?page=publicHome&branding=SERVICE_NOW

How can I regain access to my account? I can share few details like Certification Number, Issues on etc.

Even I tried contacting training@servicenow.com but there is no response.

Thanks,

Srini

Rajesh Mushke · ‎07-28-2017

Hello Srini,

i hope this could be helpful to you,

Help

Please contact ServiceNow Training Department at 858-720-0477 or training@servicenow.com for all questions related to

Test taker account creation
Exam registration and scheduling
The failure to receive purchase confirmation email
Re-scheduling a Kryterion Testing Network (KTN) or OLP test session
Canceling a test session if you are unable to cancel the session yourself
Training questions
Test result questions
All program related questions

Kryterion Testing Network Feedback and Support
If you are having difficulties finding one of our Kryterion Testing Network (KTN) centers within a 100-mile radius, and/or a KTN center with available dates and times, please contact the KTN Support Team at 800-403-6199 or 602-281-3591 or send an email to ktnsupport@kryteriononline.com. We are available from 7:00 AM Monday through 7:00 AM Saturday (Mountain Standard Time).

If you feel you were not proctored properly, or if you observe any inappropriate behavior from the KTN center staff, please protect the integrity of your testing experience. Call or email the KTN Support Team using the above contact information.

OLP Services Test Taker Support
If you are using the KRYTERION Online Proctored (OLP) Services and are having trouble with the installation of KRYTERION required software, biometric enrollment, and/or the test launch process including biometric authentication and camera placement, please contact KRYTERION OLP Support at 800-491-6595 or 602-659-4665 or send an email to olpsupport@kryteriononline.com Monday through Sunday from 8:00 AM to 12:00 AM (Arizona Time) and during all regularly scheduled Online Proctored testing sessions.

Client Proctored Test Taker Support
If you are taking the exam at a company training center (client proctored) and are having trouble, please see the onsite proctor for assistance.

Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

View solution in original post

Avik2 · ‎12-09-2018

Hi Rajashekhar,

I am facing the same problem . I have mailed to training@servicenow.com and certification@servicenow.com but have received no responses . My login ID is avikdasgupta. Could you please help ?

Thanks ,

Avik

Rajesh Mushke · ‎12-10-2018

Hey Avik,

Even i heard the same response from few other community users.

can you send follow-up mails, might be they will respond.

Let me know if you need more help.

Thanks,

Rajashekhar Mushke

Community Leader-18

Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

Eileen Hessmill · ‎12-11-2018

I am having a similar issue, and have emailed training and certification groups, receiving an auto-reply but no help. I'm sure they are swamped, but the deadline is fast approaching for the London Delta exam. Perhaps the deadline could be extended if they are not able to resolve all the log on issues to Webassessor. I have also tried to reset my password, but I receive a message that the provided token is not found. I can log onto an old account (evidently I have 2) but it doesn't include the prerequisite to take the Delta exam. I need the old account inactivated and a password reset for the more recent account.