Unable to approve the servicenow records through the email

[manikantade]

Hello Team,
Good day!

I am currently unable to approve the pending requests via email. When I attempt to approve the requests, the page redirects to Google, whereas I was previously able to approve them without issue. Now,  but it is no longer functioning as it did before.

[glideFather]

ahoy @manikantade,

you described your issue but we don't have the visibility to the configurations and without that nobody is able to help you.... 

could you possibly share some configurations, logs or any other details (do you have approver role, is it for all approvals or only some, is it impacting just you or more people, wasn't it already approved/rejected by somebody else, ..... etc.)? Without that, it's too vague to answer you meaningfully

[Ankur Bawiskar]

@manikantade 

so what has changed?

you must be replying to the email which came to you for approval?

what happens when you reply to that email?

since you said it was working fine earlier, did you check if email is coming to instance?

what debugging did you do from your side?