Unable to install ServiceNow Skill Kit in PDI

[vineethkumam]

Hello Community,

I am trying to install the ServiceNow Skill Kit in my personal PDI, but the installation is failing.

I researched the issue and found that personal PDIs may not support Skill Kit installation.

Has anyone faced this issue before or found a workaround?

Please let me know if any additional plugin, role, or access is required.

Thank you.

[Dr Atul G- LNG]

Hi @vineethkumam As far as I understand, this is an AI/Now Assist plugin, which is not available in PDI. Therefore, any GenAI or Now Assist-related functionality cannot be enabled in PDI.

[Tanushree Maiti]

Hi @vineethkumam 

In PDI/Developer instance other than BuildAgent /part of Predictive intelligence,

Any other GenAI like NowAssist or Agentic AI is not available.

PDI Limitations

• Now Assist / GenAI: Restricted from PDIs. You cannot natively spin up generative AI skills in your personal developer environment.
• AI Search: Not supported on PDIs.
• Predictive Intelligence: You can see or install the plugin, but the machine learning models will not actually train in a PDI environment.