Unable to login to my now learning portal

[Vaishnavi35]

Hi,

I want to transfer my certifcates from company mail id to my perosnal mail id. 

But I am unable to login to my personal now learning profile. when I click on login it says like this,

Thanks,

Vaishnav

[Ravi Chandra_K]

Hello @Vaishnavi35 

Have you changed your email recently?

If not, please reach out to web_support@servicenow.com

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra 

[Nikhil Bajaj9]

Hi,

If you have merged your 2 different Mail Ids (Official/Personal) then wait for 3-5 days as mentioned in the error message. If it already 3-5 days then try to login with only with the primary email id (It may be your official or personal - you need to recall which one you merged with which one).  Even if it is not working then raise a case with ServiceNow. Whom to Contact for which purpose, can be found here:-

https://www.servicenow.com/community/training-and-certifications/useful-information-whom-to-contact-...

Regards,

Nikhil Bajaj