Unable to Pass the Servicenow Admin Cert

[yacobean]

I have taken the ServiceNow Admin Cert twice and have failed both times. I'm getting frustrated with failing the cert test. Not sure if I should just quit. Study the online course (twice), watch YouTube videos, flash cards and bought some practice test. Study up on all the areas that I got low % on the first test. I was getting 80-90% on all my practice test. Did about 20 different practice test. So I felt very prepared. But how wrong I was. The questions were way harder than they should be. Some of the question where not covered in the online course or on the practice test. Also I really hate the multiple choice answer questions. Some of them you have to pick 3-5 correct answers in a giant list. Which if you miss one answers you don't get the point. Which 10 of the 60 are multiple choice answer questions. I'm not sure what to study. There isn't much online other from the online course. If there is something online to study, it's really old. Can't get a Job in ServiceNow with out the cert. I'm not sure what to do. 

[Ganesan5]

Hi Andy, where we can get this ebook?

[unknown user]

Hey,

Now Platform course is helpful enough to pass CSA. Still, you are unsure then I would recommend you to either refer to the CSA e-book or you can prefer the following udemy course which I found really helpful while passing my CSA certification recently on the first attempt:

It consists of 5 question paper sets (the 5th one is not necessary although) which are very helpful to practice.

ServiceNow Certified System Administrator(CSA) Practice Test

Latest ServiceNow Certified System Administrator Questions from actual test and detailed explanation

https://www.udemy.com/course/servicenow-certified-system-administrator-practice-tests/

Don't go for Quizlet or classmarker because most of the time they have the wrong answers. You can Take the question set and find your own answers from the Product Documentation.  

Hope my answer helps. 
All the best.

Regards
Srashti 

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[Snehal13]

CSA exam is a HOTLY discussed topic off late for all of us given the changes of questions..

See this page where people have expressed themselves on how they prepared and their actual CSA exam experiences.

I think no course anywhere on the web can NOW say that it covers the new styled CSA exam and the questions that may be asked in the exam. You are expected to be hands on and smart enough to choose the right answer(s) based on your experience and skills. Test prep courses are just validators of that. The major problem is situational questions which are very hard to get answers for. Please study with course manual, exam blue print and build stuff in PDI. Get hands on, dive deep into the instance internal, know the terms and you will be good for the exam.

Try doing the labs from just the course/PDI/ learning path exercises. It will make you explore and by doing so will reinforce concepts. Brace yourself for some tricky real use cases. Cert exams are a game of margins so do well. each answer is important in the final outcome.

DM if you need additional tips/inputs. Good luck in your quest for the exam. 

[Andy Valentine]

As mentioned in conversation above, the CSA e-book was not provided with the on-demand Fundamentals class. The general content delivered on-demand fell well short of content on the exam.

I aim to complete VILT course ahead of the re-take, among more focal time on scripting and flow designer. Flow Designer felt like an after thought, shimmed into the on-demand training class I completed, yet there were deeper questions in the exam beyond simple fundamental knowledge of flow designer.

With several years working with the platform, having been ITIL certified I felt confident ready to go. Now having taken on-demand class I don't have an e-book to go back to our an effective course syllabus to use as a guide to focus on topics I scored poorly.

I'm suspicious of any third party reference to training, pre-test or quiz.  Quizlet, Udemy or Classmarker.

[Snehal13]

See this page where people have expressed themselves to the core (in terms of preparation material, tips, strategies, exam experiences, ref questions that they recollected from the real exam) on how they prepared and their actual CSA exam experiences in regards to the recent talk of exam changes (exam blueprint is the same and nothing changed except the paraphrasing of questions in terms of use case statements).

Good luck and see you certified sooner.